Privacy Policy

Privacy Policy for Logivanta Services Pvt Ltd

Effective Date: 10^th September 2025

1. Introduction
   Logivanta Services Pvt Ltd (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services.
2. Information We Collect
   We may collect the following types of information:

• Personal Information: Name, email address, phone number, company details, and other information you provide voluntarily.
• Non-Personal Information: IP address, browser type, operating system, pages visited, time spent on the website, and other analytical data.
• Cookies and Tracking: We may use cookies to enhance your browsing experience and analyze website traffic.

3. How We Use Your Information
   We use the information to:

• Provide, improve, and personalize our services.
• Respond to inquiries and provide customer support.
• Send updates, newsletters, and promotional communications (only if consented).
• Comply with legal obligations and prevent fraud.

4. Sharing Your Information
   We do not sell, trade, or rent your personal information to third parties. We may share information with:

• Service providers assisting in website management and business operations.
• Legal authorities, if required by law or to protect our rights.

5. Data Security
   We implement reasonable security measures to protect your data. However, no data transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
6. Your Rights
   You have the right to:

• Access and update your personal information.
• Opt-out of marketing communications.
• Request deletion of your data, subject to legal requirements.

7. Third-Party Links
   Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies.
8. Changes to This Policy
   We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.
9. Contact Us
   For questions or concerns about this Privacy Policy, please contact us at:
   Email: support@logivantaservices.com
   Phone: +91-7011565367
   Address: B1/639A Janak Puri New Delhi:- 110058.

Terms & Conditions for Logivanta Services Pvt Ltd

Effective Date: 10^th September 2025

1. Acceptance of Terms
   By accessing or using our website or services, you agree to comply with these Terms & Conditions. If you do not agree, please do not use our services.
2. Use of Website and Services

• You agree to use our services lawfully and ethically.
• You may not misuse, interfere with, or disrupt the website or systems.
• Content provided by you must be accurate, lawful, and not infringe on others’ rights.

3. Intellectual Property

• All content, trademarks, logos, and materials on this website are owned by Logivanta Services Pvt Ltd or its licensors.
• Unauthorized use of our content is strictly prohibited.

4. Limitation of Liability

• We provide our services “as is” and do not guarantee uninterrupted or error-free service.
• Logivanta Services Pvt Ltd is not liable for any indirect, incidental, or consequential damages arising from website use or services.

5. Payment and Refunds (If Applicable)

• Any fees for services will be clearly communicated.
• Refunds, if applicable, will be subject to our refund policy.

6. Privacy
   Use of our website is also governed by our Privacy Policy.
7. Termination
   We reserve the right to suspend or terminate access to our website or services at our discretion, including for violation of these Terms.
8. Governing Law
   These Terms are governed by the laws of India. Any disputes will be subject to the jurisdiction of the courts in Delhi, India.
9. Changes to Terms
   We may modify these Terms at any time. Changes will be posted on this page with an updated effective date.
10. Contact Us
    For questions about these Terms, contact:
    Email: support@logivantaservices.com
    Phone: +91-7011565367
    Address: B1/639A Janak Puri New Delhi:- 110058.

Refund Policy – Logivanta Services Pvt Ltd

Effective Date: 10^th September 2025

1. Overview
   At Logivanta Services Pvt Ltd, we strive to provide high-quality logistics and transportation services. This Refund Policy explains when refunds may be issued and under what circumstances they are not available.
2. Refund Eligibility

• Refunds are considered only if there is a service failure caused directly by Logivanta Services Pvt Ltd.
• Refund requests must be submitted in writing within 7 business days of service delivery.
• Refunds will be processed to the original payment method used.

3. Non-Refundable Circumstances
   Refunds will not be provided in the following cases:

• Loss, damage, or delay of goods caused by natural disasters, extreme weather conditions, or other climate-related events.
• Damage to stock or transport due to unavoidable circumstances beyond our control.
• Customer-induced errors, including incorrect delivery details or miscommunication.
• Any circumstances covered under “Force Majeure” events, including but not limited to floods, storms, earthquakes, strikes, pandemics, or government restrictions.

4. How to Request a Refund

• Contact our support team via email at support@logivantaservices.com or phone at +91-7011565367.
• Provide your transaction details, service reference, and reason for the refund request.
• Our team will review and respond within 15 to 20 business days.

5. Final Decision
   All refund decisions rest solely with Logivanta Services Pvt Ltd and will be communicated in writing or by email.

Payment Policy – Logivanta Services Pvt Ltd

Effective Date: 10^th September 2025

1. Accepted Payment Methods
   We accept payments via:

• Bank transfer / NEFT / RTGS/Cheque (On Company’s name)

2. Payment Terms

• Payments must be completed before the commencement of services unless a prior arrangement has been made.
• All invoices must be settled within the specified payment due date.

3. Late Payments

• Late payments may incur additional charges or suspension of services.
• Logivanta Services Pvt Ltd reserves the right to recover any overdue amounts through legal or collection channels if required.

4. Non-Refundable Payments

• Payments made for services rendered under circumstances listed in our Refund Policy – Non-Refundable Circumstances are non-refundable.
• This includes any damages caused due to natural disasters, climate events, or unavoidable transport issues, strikes, pandemics, or government restrictions.

5. Dispute Resolution

• Any payment disputes should be reported to support@logivantaservices.com within 7business days of payment.
• Logivanta Services Pvt Ltd will investigate and respond promptly.